Contacted them in regards to a certified used Nissan. Melissa returned my call immediately and our salesman Franklin was amazing. We drove off in our new car in a matter of a few hours. Exceptional customer service with a small town feeling. I will definitely be back for my next purchase.
Went to get my quote for new purchase , Tammy even spent hours with me even known we told her we not really sure We will walk out with a new car . She still walk me through all the features very detailed ... strongly recommended Tammy if ever think of buying a Nissans from Imperio Nissan
Tammy was Professional and took Great care of me. Thx For going the extra mile to solve my issues. I will return and will tell my friends and family to use this dealership.
I took my car in for major service. Tammy listened to my issues and sent me to the right person that can take care of me. Together they got my car in and out of service in time for my family get together.
Tammy was able to get my car repaired under warranty even though I am out of the warrantee window. She went above and beyond to get an exception approved.
Took my 2012 maxima for servicing : Brakes, oil change, transmission flush, tire rotation. Dealer finish all the work within a few hours. Drove home and the next day the brakes were squealing. It so happenes that Tammy called me the very next day and I explained to her what happened. She was courteous and very understanding . She set me up an appointment the very next day to get the brakes fixed and set me up with a loaner car for the day. Overall very happy with the service I got.
Tammy providing excellent and professional on what do you need. Just talk with her on the phone, she can guild you through many option. Can't wait to see her in person.
The sales Manager Juan Urieta should be the general manager! He made me feel so comfortable throughout the whole transaction, and really went above and beyond to make sure I got the best deal! I am so happy with my new 2018 Nissan Titan and thanks to Juan, Mark, and the rest of his team I got my dream truck!! This is the Only place to go for a new car or truck!! Best prices, best customer service, just simply the best!!
Nissan garden grove is the # 1 auto sales dealer in OC . Best customer service you could ask for,. I spent a month searching for a car and got nothing but lies and people trying to sell me a car they thought I should buy not what I wanted, took me all of 1/2 hour and I got exactly what I was I looking for and the price I could afford . If you are looking to buy new or used car and do not want to waste your time this is the place to go. Ask for EMMITT GAINS He is the best . !!!!!!!!!!!!!
I rated five stars for everything in general!! The service was great and my experience was awesome! Everyone was very friendly and I even got a free ride home while my car was being checked.
Great personal service, easy to get an appointment when desired promptly greeted very efficient service and very friendly staff I would recommend them to all my friends
I have been serviced by different personnel in Imperio Nissan of Garden Grove and they are all very kind, knowledgable and ready to help their customers. I am happy with their service.
I highly recommend Melvin Linares. He was a sweet and kind sales man. I felt he cared what I needed and did everything to make it happen. And Jose Valdivia was an awesome finance manager.. He made all the paperwork signing quick and easy.
I went their for an oil change and it was done fast it was done in like 30 minutes and i got free car wash.
Emmett and Domingo help our new car purchasing. Very nice and excellent services. Like all they done and help for us. Highly recommend for them. Thank you.
I visited this Nissan dealership and the experience was very pleasant there was sufficient amount of employees and they were able to help me with all my questions i needed for my car.
Ame was very helpful with everything my car was wash and clean I'll be back for my service next time thank you Ame great job
My car needed came in to your shop with no appointment was greeted by nice and friendly and knowledgeable young lady inspected my car serviced it and It was done in no time
Audrey is nothing but great! She was super helpful and nice when I went to go service my car. Would definitely recommend her and imperio.
I was very happy with my experience at imperio Nissan . Ed in the service department has been there for years and is always the guy I go to. I trust him - he has been nothing but honest and helpful.
Went to service dept... had a great experience with my car repairs with the employees and environment. Quick and efficient on the information of our cars !
I went in to have my breaks checked . I usually make an appoinment but forgot this time. Audrey (with a friendly smile ) welcomes me , and as busy as she was made me feel like I was priority number one. She gave me a time frame when to expect my car to be completed , and they were right on point. She explained everything to me , I would encourage a visit with this kind associate.
Had to get my car serviced and went to a few places and just felt more comfortable coming here. Everyone was friendly and it was cheaper than some shops quoted me for. Would go back.
I had a charming experience here the staff was very accommodating and understood that I was just looking around today. I was impressed by the cleanliness and how well kept the dealership was.
The staff was very professional and accommodating. They were able to efficiently help me buy a car in my price range and in a timely manner.
The service is amazing and friendly, Edward, he is very good and taking care customers. You should come to see him. I definitely recommended you to come here. They have all good things. Some Snacks while waiting for your car to be done. " So sweet" Also, has a computer for you to check your work while waiting if you need it.. Edward, He is so friendly and kind, I got the best services. Thank you Nissan Dealer and Edward for all your helping. love to come here. 😍
My service writer was Ed Ortiz. Very professional and polite. Would recommend him to all my friends. I was greeted as soon as I drove my car in and was made to feel welcome. Thank you Ed!
Visited this dealer ship for both service and sales ,honest and enjoyable experiences waiting to come back and purchase a new car in the new year.
The person who help me was so nice his name jose. Thanks for all the services!!! The dealer place is nice and the manager so kind at me
I was impressed with Mr. Ortiz professionalism and genuine concern for customers, as long as he is employed by Imperio Nissan of Garden Grove I will keep coming back.
Ed Ortiz is the main reason I bring my truck here everything is always done right and my truck is always cleaner than when I brought it in
I have the BEST service writter, i have taken my car to this place since i bought it in 2008. I have had a few service techs since 2008 and all great but when Efrain came along he took customer service to the next level for me, his humble personality makes me feel very welcomed.
Thanks efrain for the great service. I will definitely come back for service. My Nissan Armada runs a lot smoother. Love the fact you guys washed it
By far the best service staff I can ask for. I did not buy my Versa from this dealership...but I continue to return to get it serviced and maintained by the Ed!
I came to have my car serviced and was helped by Audrey Perez she was very helpful super nice and took care of all my needs I will definitely be returning and recommending this place
I was recommended to Mr. Ortiz in 1996, I have been having him take care of my cars ever since, I will not bring it to anybody else, keep up the great work
Great quality of service and easy to do business with. I really appreciate the loyalty and the make my feel like family. Thank you again
Great service, great people! Thank you for your time and attention to detail! Your honesty and commitment to excellent customer service and customer experience is greatly appreciated!
Hello my name is Luis I’ve been coming to this dealer for the past 3 years , efrain is the best , always friendly , great work !!! I definitely recommend this place for your car service
The staff is professional & the level of customer service top notch. They worked on our Honda with great expertise & within the quoted time frame. Fast, friendly & experienced service technicians. Will definitely go back. Thanks OC Nissan Garden Grove!
It is so nice to receive good customer service without feeling pressured. Everyone was so pleasant and knowledgeable about the cars. I look forward to purchasing my car here and will tell my friends!
I went in looking for a new Nissan Altima. Steve was extremely helpful and had answers for all my questions. Miguel, Sales Manager, offered me a great deal that I could not refuse. Thanks OC Nissan!!
Sam Klein is one of the finest men I have ever done business with. He is a thorough-going professional who went out of his way to assure my experience at OC Nissan was pleasant and successful. Marie Goodrow was my sales contact. She was very well acquainted with the cars and trucks she sells and took a lot of time to explain all the various features of the truck I eventually purchased. I received cheerful, professional and knowledgable service and assistance at OCNissan and would gladly recommend this store to anyone who enjoys working with great people in a friendly, ...
OC Nissan of Garden Grove provided a high level of service and went above and beyond to help us obtain a vehicle. Omar was great at presenting the viable vehicle options. Lucky and Gus were great at helping us with over coming several obstacles with regard to the loan. The General Manger Dan Nguyen went far beyond our expectations in making sure everything was taken care of. We appreciate the wonderful customer service and care we received from OC Nissan of Garden Grove and their staff.
Last August I went to OC Nissan with a friend to buy a car. I wasn't in the market to buy but Nissan had great rebates at the time. I was so impressed the the salesman "Omar" and his low pressure attitude, I began asking about a new truck for myself. I ended up leaving there with a brand new Titan! The staff was so professional and friendly, I went back two days later and bought my wife a new Cube. I regularly get my vehicles serviced there and every time I show my face, someone recognizes ...
Awesome service. Made the happen and am so happy with the new car. Can't ask for better service from a dealership!! Would Recommend to others that are seeking a friendly environment with very knowledgeable staff. Two thumbs up for Trish who helped me.
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